Accessibility

A website everyone can use.

We want every person to be able to read and use this site. That includes people who use a screen reader, a keyboard, or a phone. It also includes people who find reading hard.

Last reviewed September 27, 2026

Our goal

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These are the widely used standards for accessible websites.

What we have done

  • Plain language. Key sections are written at about a 6th-grade reading level, and we check them with a readability test every time the site changes.
  • Pictures that explain. Photos sit next to their words and have text descriptions for screen readers.
  • Keyboard and screen reader support. Every page has a "skip to main content" link, clear headings, labeled form fields, and visible focus outlines.
  • Clear forms. Errors are explained in words, not only color, and are announced to screen readers.
  • Readable design. Text and buttons meet contrast standards, text can be enlarged to 200%, and pages work on small screens.
  • Less motion. If your device asks for reduced motion, we turn off animations.
  • Automated testing. Each page is checked with the axe accessibility tool on desktop and mobile before it goes live.

Known limits

  • The chat assistant and the spam check on our forms come from outside providers. We have tested them, but we do not fully control them. If either one gets in your way, please call us instead.
  • Some pages link to other organizations' websites, which may not meet the same standards.

Other ways to reach us

You never have to use this website to get help. You can call us, email us, or ask someone to help you fill out a form. We can also read a page to you over the phone.

Tell us about a problem

Is something hard to use? Please tell us. Say which page it was and what went wrong. We will reply within 1–2 business days.

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